The Offer

Stop being a Boss. Become a Composer instead. Get your unique music out of your head so that others can play it with the same care as you.

A MODEL DEVELOPED AND HONED OVER 20+ YEARS. USED TO HELP FOUNDERS TO BUILD RADICALLY PEOPLE-CENTRED, PURPOSEFUL, PROFITABLE BUSINESSES FAST.

WE BELIEVE THAT THE FUTURE BELONGS TO BUSINESSES THAT CARE

Who want to make a difference.
Who are delighting the clients they have.
Who care about the people they work with.
Who are doing the extraordinary without even realising it.

We believe that small, brilliant, remarkable businesses like this - like yours - deserve to last longer than their founders.

We believe this only happens when you decide to get everything that makes your customer experience unique out of your head and into the business before you leave.

So we've created a programme to enable you to do just that.

THE OFFER
Compose your own unique Customer Experience Score(TM) in our easy-to-use software, supported by weekly live tutorials, with homework in between:

Fully articulate your unique Promise of Value.
Then use that to design how your business makes and keeps that Promise to prospects and clients.
Document your design in an easy-to-use format using our specially designed, cloud-based software.
Build it into the day-to-day working of your business using systems you're familiar with.

THE RESULT
A unique, comprehensive, evolvable supporting framework that empowers everyone in your business to deliver on the Promise you make with the care you know your clients deserve. When you're not there.

THE BENEFITS
Build a profitable, customer-focused, human-centred, scaleable business you can step up with or away from when you choose, without killing yourself, your team or your uniqueness along the way.

With a Customer Experience Score you don’t need to add management overhead to expand capacity. Just like an orchestra, for more impact, simply add more players. Or replicate your orchestra.

Grow your team – not just in numbers but in capabilities and responsibilities.
Develop a new generation of confident, humane business people who can thrive whatever comes next.

To succeed now, businesses need to put the relationships they create with customers at the heart of what they do. That takes emotional labour, that only empowered, motivated, responsible self-managing human beings can deliver.

This is not a quick fix.

It’s a structural transformation that delivers results from the beginning. Which is why we ask you to commit for 3 months.

Expect it to take between 8 and 12 months.

You are in control.

It's your business, your way.

My process + your music delivers a unique, uncopiable Customer Experience Score for your business that makes it scaleable, saleable and leaveable.

Learn by doing.

With weekly coaching sessions, plus homework, you'll use our business design tool, to create your bespoke 'manual' in the cloud and turn it into the way you run your business day-to-day.

Weekly coaching sessions are intentionally short, laser-focused on moving you forwards. They are intentionally frequent, to keep you doing the work, so you can build real results quickly and gain momentum.

All this for just £1,667 per month plus VAT, with a money back guarantee.

We’ve designed the Customer Experience Score(TM)for use by humans for other humans. Our notation is simple. Anyone can read it, and with a little help from us, anyone can compose with it. There are only 2 kinds of symbol and hardly any rules. That means you can skip unnecessary detail, concentrating on the essentials. You can be as jazz or as classical as you want. You can use your brain and your heart to compose your Score. Once written, your Score becomes available on the cloud, accessible everywhere with an internet connection. It contains everything your people need to understand and play your beautiful music well.

We want you to succeed in your own unique way. Our aim is to support you to do that however works best for you. So we’re building an ecosystem you can plug into when you sign up, that will support you through composing your Customer Experience Score(TM) and beyond.

WHAT'S INCLUDED:

Top-level skeleton processes to get you started. Common process patterns we’ve encountered, for you to use or not, as you wish. As we discover more process patterns, we add them to our library at no extra charge to you.
An online forum (we're calling it our Conservatory) where you can talk to and collaborate with fellow Composers.
Early-bird, pioneer access to our new, complementary software product (The Conductor (TM)) that takes your Score and turns it into a complete management system, so that you and your people can track the actual experience of individual customers through your Score, measuring performance and identifying opportunities for improvement.

STEP-BY-STEP COACHING SUPPORTED BY intelligent SOFTWARE. Intelligent software supported by step-by-step coaching. You choose.
A MODEL DEVELOPED AND HONED OVER 20+ YEARS.

We help founders who care to build
human businesses that scale.

The world needs to hear more of your music.

Yes, I'm interested.
But I'd like to talk first.

Stop being a Boss. Become a Composer instead. Get the music out of your head so that others can play it with the same care as you.